rK
rushda K
1 reviews | Active since Jun 2011
11 Aug 2022, 13:35
waiting Period - Customer Service
signed up for membership on the 1st August 2022 , through a broker , submitted my medical certificates as I have been on medical aid for 12 years consecutively , called several times and spoke to the broker to no avail the waiting period still stands and penalties , does not make sense , I am now thinking of cancelling this medical aid as it is of no benefit to me
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
11 Aug 2022, 13:42Hello Rushda K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Aug 2022, 13:42
Official
Hello Rushda K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
rK
rushda K's updateReviewer Update
12 Aug 2022, 12:31Still awaiting feedback
rK
rushda K's update12 Aug 2022, 12:31
Reviewer Update
Still awaiting feedback
Bonitas Medical Fund's replyOfficial
12 Aug 2022, 23:18Hello Rushda K
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Aug 2022, 23:18
Official
Hello Rushda K
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
rK
rushda K's updateReviewer Update
15 Aug 2022, 12:23Still no response from Bonitas , now chronic has been declined
rK
rushda K's update15 Aug 2022, 12:23
Reviewer Update
Still no response from Bonitas , now chronic has been declined
Bonitas Medical Fund's replyOfficial
18 Aug 2022, 16:45Hello Rushda K Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Aug 2022, 16:45
Official
Hello Rushda K Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team