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CG
Cleodene G

1 reviews | Active since May 2018

07 Sept 2022, 21:26

Waiting period

I've been on medical aid all my life and I've never has a break in medical aid longer than 90 days at a time. But now they want to give me 12 month waiting period for my diabetes. I need my insulin. Can someone serious please sort this out for me.

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Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Sept 2022, 21:32
Official
Hello Cleodene G
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours.
 
Kind Regards
  
The Bonitas Team 




CG
Cleodene G's update12 Sept 2022, 10:40
Reviewer Update
It's 12 sept today.. I'm still without medica aid and no one has come back to me.
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Sept 2022, 20:20
Official
Hello Cleodene G
 
Thank you for notifying us of your complaint. 

We are investigating this matter.

We appreciate your patience while we are resolving this query for you.
 
 Kind Regards

Bonitas 


CG
Cleodene G's update15 Sept 2022, 10:32
Reviewer Update
What is going on.. it's a week and all I get are automatic reply. how long does it take for an escalation to be resolved? I need feedback immediately
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Sept 2022, 15:07
Official
Hello Cleodene G
 
Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team