1 reviews | Active since Jul 2018
Waiting Months for payment
We are from a medical practice in Centurion. We have received terrible service from Bonitas! Even though there is authorisation given we wait months for them to make payment. There is a specific patient that we have been waiting payment for since January 2018. Bonitas say they have made payment to us, however we have not received it. They said they would look into this matter, however each time we follow up they do not get back to us or email us back. Our queries do not get actioned and most of the consultants are rude. When the member phoned the medical aid to do a follow up they tell the members that the fault is on the practice's side when it's not. We are beyond frustrated with this medical aid and have never received such bad service from any medical aid before.
Hello CarlaHM,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the patient membership number, service date and your practice number in order for us to assist with your query.
Please note that the personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the patient membership number, service date and your practice number in order for us to assist with your query.
Please note that the personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information, however the membership number provided is invalid.
Kindly reply privately with the correct patient membership number in order for us to assist with your query.
Kind regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information, however the membership number provided is invalid.
Kindly reply privately with the correct patient membership number in order for us to assist with your query.
Kind regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello CarlaHM,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team