Waiting for Authorization since the 15th of August.

Item: Bonitas Medical Fund
Rating: 1
Author: Ivanca H

I have been waiting since the 15th of August for an authorization number for my father to go in for a procedure. I have been calling EVERY DAY since then, every singe day I get told that either my email was not received, or that they have escalated it to the Medical Advisor, I will receive feedback by the following day, however here I am, still waiting for the authorization number. It is frustrating. No matter how many consultants you speak to it is the same story every singe day.

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Replies (2)

Bonitas Medical Fund's replyOfficial

01 Sept 2020, 11:01

Hello Ivanca H,
Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply01 Sept 2020, 11:01

Official

Bonitas Medical Fund's replyOfficial

01 Sept 2020, 16:38

Hello Ivanca H,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply01 Sept 2020, 16:38

Official