Waiting a MONTH for authorization.

I have been waiting for a MONTH for Bonitas to approve a surgical procedure that I need to have done. How can it take this long? The call center is just so Unhelpful as I get shunted to different departments - the paperwork from the doctor has been to sent to FOUR email addresses but nothing. When I call I get told ‘it’s been escalated?’ To whom and to where has it been escalated? The ******* bin? I pay my medical fees every single month and when I need it Bonitas fails to live up to its side of the deal. Can anyone explain why it takes so long to get authorization? My advice don’t use Bonitas if you need any surgical procedures. You’ll get better and much faster help with the local butcher.