Very very bad service displeased

Hi I'm P Naicker and I'm really totally fed up with bonitas medical aid, they say they are there to sort your queries out, I have sent a script to them 0n the 27th August and today is the 1st, I even sent them a motivation letter, and spoke to about 5 different agents all telling me that they putting it on urgent and someone will get back to me, the problem is I have few tablets left and they are taking so long with the Auth I'm panicking as I don't have any fed back when all of this is going to be sorted, 5 working days just to grant an Auth and the worst part is they don't open on weekends, if I relapse I will hold bonitas responsible, they have no ethics, they so fast to take payment though. It's like they doing us a favor.