VERY UPSET AND DISAPPOINTED!!!

I'm extremely frustrated with Boncap and feel completely let down at a time when I really needed their support. I joined Boncap on August 1, 2024, but as faith has it, I fractured my femur in a freak accident on the 23rd of September. When I reached out for help, I was told that they couldn't assist me because I was still within my waiting period. This was an accident, not a pre-existing condition! I’m currently stuck in a public hospital in Sebokeng, where paramedics took me, and I've been trying to get Boncap to help me for days. Here’s what’s happened: They refused to override my waiting period, even though I desperately needed to be transferred to a private hospital. I then spoke with someone named Viwe Mavundla, who assured me on September 27 that everything was sorted and that I could be transferred. Trusting that information, I signed myself out of the public hospital, but nothing happened….my hope was totally deflated and dashed. They later claimed it was a “mistake” and that my plan was still inactive. I had to be “re-instated” at the public hospital to be able to receive care. Things just keep getting worse. After continuing to plead with them, I was informed by another agent today (30 September), by the name of Ricardo Samuels that if I pay R1750 by noon on September 30, Boncap will be able to lift the waiting period and adjust my start date to July 1. With renewed hope I made the payment based on their instructions, but when I followed up later in the day, I was told, “Sorry, ma'am, that has now been declined and we will refund you!!” I’m now in my second week at the hospital in Sebokeng, in excruciating pain, and still nothing has been done to help me. This has been the most frustrating experience, and I would strongly advise anyone against joining this medical aid. Their service is utterly disappointing! NOT IMPRESSED!