Very Unhappy with Bonitas

Very disappointed in Bonitas and rejection of claim.

Some background on the incident:

My dad 94 and mom 73 stay in their own house.

On the evening of 1st August 2022 my Dad started acting strangely. He was sitting at the table his eyes rolled over and his hands were shaking, and he fell over with his head on the table. I phone the ambulance for assistance. A-sec security was also there as my mom pressed the panic button. When The ER24 emergency staff arrived. We told them that it is an Alzheimer patient, 94 years of age with a brief summary of his medical history and the medicine that he is using. They tested all his vitals which were normal at that stage. The paramedic in charge told us that it seemed like a panic attack and that it could be caused by the medicine that he is using. He asked him how he is feeling and if they should take him to hospital to which he responded that he is feeling better and that it was not necessary. My mom asked them if they are not going to take her husband to hospital and what would happen if he got one of the seizures again during the evening. The medic told her that all the vitals were good and that she could just phone them again if this should re-occur. The medics helped him to the room where they made him comfortable in his bed and then they left.

I would just like to thank ER24 and A-Sec security for their help that night.

However very disappointed in Bonitas Medical aid Claims Department. This is very unnecessary and creating financial stress to my elderly parents. This is unacceptable behavior towards the elderly.