very unhappy member

Good day, Boncap has becoming the worst medical aid ever, since they starting doing there own administrator they dont pay claims or they claims late, my son is disabled and i have been doing his medical aid for years, i phoned yesterday again due to non payment on claims and was told that due to the po pi act they can no longer help me, but yet when i phone every single month with the same problem not once was it said that they cant help me no longer, how is it that they are happy to receive the membership funds but can pay for claims, how can this be resolved once and for all, i am so sick of this fight every single month and when you ask to speak to a manager you get told they are not avallable,