Very unhappy

I have never been so mistreated in my life as a payment customer. My money was debited for 5 momths for some reason. I called 100 times and everytime i call no one can give on straight answer on when i will have my money back. I jist had a baby who is sick in the Nicu and need every cent to travel back a forth but everyday i call i am promised someone team leader or manager will call me back but no one ever dose. At this point am ready to move my mom to a different medical aid because it’s clear they do not put their customers first. I was told this should take 5. Working days. Its been 18 days and no one is calling to update date me or just keep me in the loop i lost all respect for this scheme now all i want is refund and to move my Mom ASAP.

Very disappointed