1 reviews | Active since Mar 2017
very unhappy
<p>Good day</p> <p>I am with bonitas standard option.my son has adhd and I take him to a paediatric neurologist for check up and prescribing his medication. </p> <p>However I went to this doctor as I was referred by a friend.. </p> <p>My problem today is I pay for my appointment in cash and have to submit to medical aid for refund or claim some money back. But now I can't get a refund BECAUSE I DIDNT GET AN REFERRAL LETTER FROM MY GP??</p> <p>So does that mean for every specialist on this medical aid, I have to pay an consultation fee at doctor, my doctor HAS TO REFER ME and then I will get an refund?</p> <p>I hope someone from bonitas can clear this up for me as I am very troubled</p>
Hello Jcp4947,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Jcp4947,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Phoned the call center again,it was confirmed by the agent that I need a doctor referral to get my refund oif I go to any specialist and it's been introduced from this year only so why wasn't the members notified of such changes? It's no problem going to a specialist without a doctor referral but to claim from the medical aid in would need a doctor referral letter??? Please explain this situation to me.
Phoned the call center again,it was confirmed by the agent that I need a doctor referral to get my refund oif I go to any specialist and it's been introduced from this year only so why wasn't the members notified of such changes? It's no problem going to a specialist without a doctor referral but to claim from the medical aid in would need a doctor referral letter??? Please explain this situation to me.