rH
rayleen H
1 reviews | Active since Oct 2017
25 Feb 2026, 13:51
Very sick child
Is there some that can assist please I have a problem i have added a member on my medical aid from Boncap to bonitas standard now we have a waiting period we handed in the the termination letter for Boncap now we told we have a waiting period, my broker told me the underwriter said she can get medication as from the st of March please make this balance. You come for a medical aid where u had a waiting period and moving to better plan and still has a waiting period make it balance please
I so frustrated, You cant even call and assist
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Replies (2)
Bonitas Medical Fund's replyOfficial
25 Feb 2026, 13:55 Hello Rayleen H Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's reply25 Feb 2026, 13:55
Official
Hello Rayleen H Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Mar 2026, 16:17 Hello Rayleen H Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply11 Mar 2026, 16:17
Official
Hello Rayleen H Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team