Very sad and frustrated becuase my queries are not looked at properly

I am writing this review as a last resort, I have sent and made numerous emails and phone calls to get a refund. I was retrenched from work at the end of September 2022 but continued with Bonitas in my personal capacity from 1 October 2022, I was told to pay upfront and paid a contribution of R5599 on 5 October 2022, I sent Bonitas the proof of the payment, I was debited again on the 1 November 2022. I subsequently found employment and moved over to my corporate medical aid, I gave them 1 month notice and my membership was terminated at the on 30 November 2022. I was again debited on the 1 December 2022. I emailed Bonitas to explain that I have been paying upfront and gave Proof of my payment in October, but I get the same response that I am being debited in areas, I am at wits end. I was only with Bonitas in personal capacity for 2 months, but have paid for 3 months, one of which I was told to make a direct deposit. I have sent emails with all the proof and references but I just get the same response back that I am paying in arrears. No one is willing to listen to me and take time out to read my emails. How does a company not want to give a listen to a single mon who needed to remain with the medical aid because she has a sickly child. I am so saddend by this and the type of responses I get when I phone the call centre. They are not even willing to give me the number to the finance department.