AP
Aniel P
1 reviews | Active since Dec 2018
03 Jun 2019, 08:56
Very poor service
On 18-04-2019 I called Bonitas and requested for 3 medical aid cards.The lady who helped me said it will takes 14 days then it will be delivered to your address.Its 3rd of June today still nothing.I called them today,Thapela Pijika is the guy helping me with ref number 030619QG536S.He only said it was despatched to the nearest post office,I asked for the trace number,he said he only has the batch number,he does not even know to witch post office it was sent to.I asked him for managements number,he said he can't give me.That made me really angry,I told him this is bull****,he said he is going to drop the phone if I say so.So now tell me what service is this?I'm waiting in vain for 3 membership cards!
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Replies (2)
Bonitas Medical Fund's replyOfficial
03 Jun 2019, 11:33Hello Aniel421,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply03 Jun 2019, 11:33
Official
Hello Aniel421,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Jun 2019, 10:28Hello Aniel42,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply13 Jun 2019, 10:28
Official
Hello Aniel42,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team