Very poor service

I am a member of Bonitas medical aid. A year ago I had a heart attack, I had stents inserted, it saved my life - Bonitas refused to pay for the stents. I am an chronic medication and I am forced to get the medication from pharmacy direct (The worst service I have ever experienced). I have complained bitterly to Bonitas about the service for two years now and nothing is being done.

I sent emails to bonitos and all I get is a reference number. I tried calling and no-one can assist me cause the call centre agents really don't know how to assist a person. I have given them bad rating, but still there is no response not even a call. The take 4 -5 days to respond to emails or sometimes never......................

I have finally received a call from Joyce Phiri, about my complains and to Bonitas. She called once or twice and she also **** to me and ever since then nothing, she does not reply to emails or telephone calls.

I have hent her some email last Friday 15/09 and till today 20/09 no response.

How do I deal with this is there not a body or something that I can report them to. Surely there is a watchdog for medical aid abuse..............................

Can someone please help.............I don't think I am the only person having there problems.....

Thanks