1 reviews | Active since May 2019
very poor serive nothing has been fix 17years same complaint
2nd complaint = this is still not fixed = How many timie must I complain – Poor Service, Encrypted Letters Dear Sir/Madam,
I am writing to formally raise concerns regarding the continued poor service I have experienced with Boncap Medical Aid. Despite multiple attempts to resolve these issues, I have yet to receive an appropriate response or resolution.
Encrypted Letters Issue The passwords (id number,DOB) to access encrypted letters for myself and my two dependents—our ID numbers and birth dates—do not work. This has prevented me from accessing important correspondence. I have previously requested that this matter be rectified, yet no action appears to have been taken. I kindly request that you review all past communications regarding this issue and provide an immediate solution.
I request that these issues be addressed immediately. Please confirm receipt of this letter and provide a timeline for resolution. Should you require any additional information, please contact me at or *********** and ***********
Your urgent attention to this matter is appreciated, and I look forward to your prompt response.
Sincerely,
Nadeane Price
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
I am writing to formally raise concerns regarding the continued poor service I have experienced with Boncap Medical Aid. Despite multiple attempts to resolve these issues, I have yet to receive an appropriate response or resolution.
Encrypted Letters Issue
The passwords (id number,DOB) to access encrypted letters for myself and my two dependents—our ID numbers and birth dates—do not work. This has prevented me from accessing important correspondence. I have previously requested that this matter be rectified, yet no action appears to have been taken. I kindly request that you review all past communications regarding this issue and provide an immediate solution.
I request that these issues be addressed immediately. Please confirm receipt of this letter and provide a timeline for resolution. Should you require any additional information, please contact me at or *********** and ***********
Your urgent attention to this matter is appreciated, and I look forward to your prompt response.
I am writing to formally raise concerns regarding the continued poor service I have experienced with Boncap Medical Aid. Despite multiple attempts to resolve these issues, I have yet to receive an appropriate response or resolution.
Encrypted Letters Issue
The passwords (id number,DOB) to access encrypted letters for myself and my two dependents—our ID numbers and birth dates—do not work. This has prevented me from accessing important correspondence. I have previously requested that this matter be rectified, yet no action appears to have been taken. I kindly request that you review all past communications regarding this issue and provide an immediate solution.
I request that these issues be addressed immediately. Please confirm receipt of this letter and provide a timeline for resolution. Should you require any additional information, please contact me at or *********** and ***********
Your urgent attention to this matter is appreciated, and I look forward to your prompt response.