Very poor and miss leading from Bonitas

I am extremely disappointed with the service and conduct of Bonitas Medical Fund. When I signed up, I was explicitly informed that there would be no waiting periods on my membership. This was a key factor in my decision to join. However, now that I actually need to use my medical aid for hospital cover, I am being told a completely different story — that I am subject to a waiting period. This is unacceptable and feels highly misleading. Consumers rely on accurate information when making financial and healthcare decisions, and changing terms after sign-up raises serious concerns about transparency and fairness. I expect Bonitas to honour what was communicated to me at the time of joining. If this matter is not resolved urgently, I will have no choice but to escalate it further, including lodging a formal complaint with the Council for Medical Schemes and exploring additional legal options. I strongly advise others to get everything in writing before committing, as my experience has been frustrating, stressful, and deeply disappointing.i will advise you not to join this medical fund thanks for nothing and money waisted on this medical aid