VERY HELPFUL WHEN YOU JOIN - NOT HELPFUL WHEN YOU HAVE A ISSUE TO SAY THE LEAST!!

<p>I am stunned at the way this medical aid works - i requested to join the Bonitas close to the end of last year! My inception date was 01/12/2016 which means that there was a 3 month waiting period prior to this date - i submitted all of my documents as requested and a week of two after that i was requested to resubmit my documents, i tried to send it but with the hollidays there was a delay in submitting my dependants payslip - and this caused my medical aid to jump from +- R1400 - to R3800. i was on the Boncap option which is salary related and i do not understand how you think its okey to put me on the highest income bracket - if I can only afford R1400 !! I phoned to find out how i can go about reinstating my cover and i was told that i had to pay for January & Febuary</p> <p>= R7600 to be covered. i cant afford that amount!!! That is the reason i joined the Boncap option - so this leaves me with an option to pay a 1 month notice fee of R3800 for what??? Or pay R7600 to reinstate. I have never made use of the medical aid but i have paid R4500 to date and i have to pay R12100 in total just to cancel? I did receive the request to send the updated details but my dependent was working in Uganda in this period and i do not have access to his accounts!! I do understand that you have many clients and to lose one does not matter - but i really wish that you were as helpful with assisting me like you were to help me join - Majorly dissapointed!!!!!!!!!!!!!!!</p>