AR
Alicia R
1 reviews | Active since Sept 2018
03 Mar 2026, 17:54
Very dissapointed
The chat bot on the app is completely useless, when selecting a call back, no one phones and all I want to do is get my monthly payment to be debited? Why is it so difficult to get a hold of someone?
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
04 Mar 2026, 09:25 Hello Alicia R Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's reply04 Mar 2026, 09:25
Official
Hello Alicia R Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's replyOfficial
09 Mar 2026, 13:55 Hello Alicia R Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply09 Mar 2026, 13:55
Official
Hello Alicia R Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team