1 reviews | Active since Jun 2016
Very Disappointing...
<p>I have a beneift for sub-acute in the amount of R14200.00, i had recently utalised this benefit and was assured by bonitas clincal department that my benefit allowed R14200 i did communicate this to the service provider, upon receiving my benit statement i noticed part of my claim came off my saving when i questioned bonitas they said its part of scheme rules, this is so dissapointing they have only paid out part of this benefit from my sub acute benefit and part from my saving .</p>
Hello Vanessag1
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative;
We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello Vanessag1
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative;
We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team