Very Disappointed, very bad service.

HORRIBLE, worst medical aid EVER! Where do I start? First you sign up and you have to complete a medical questionnaire,why? We sign up for medical aid for a reason and the plan we choose is would obviously one that we would need to cover what we need to be covered eg chronic meds or whatever the case may be. This questionair needs to be completed yearly, what they don’t say is yearly to them is every January and not the month you signed up in,so if you signed up in December and completed the questionnaire sorry for you but you will have to do it again I’m January and best of all they don’t send a reminder, not even on the app. what a waste of time and an inconvenience as well because if you got o the dr and this questionnaire is not completed your claim will be declined. The app is the worse ever the chat option doesn’t work, you type in what you want to ask and it replies saying that it doesn’t understand your request. As for the staff in whatsapp, they not very clued up on the product at all and you will go in circles with your query and receive various answers. As to having to see a specialist, you are required to obtain a Specialist Referral Authorisation Number prior to consulting with a specialist. Your GP should obtain the required Specialist Referral Authorisation Number by calling the Provider Call Centre, as if the go doesn’t have enough work to do. I tell you for everything you need to complete an application form, you can be lying on the side of the road dying and there would be some kinda form or questionnaire you will need to complete for authorisation for Bonitas to cover you. We pay so much but we don’t get the service instead you get a run around.