1 reviews | Active since May 2025
VERY DISAPPOINTED!!!
Extremely disappointed with my experience.
I recently added a dependant to my medical aid, but the scheme reflected a future effective/start date of 01/07/2026. Before that date even arrived, the dependant was removed and no benefits were ever used. Despite this, I was still charged R2021.00.
It’s frustrating to be billed for cover that was never actually in effect and never utilised. There seems to be a lack of transparency around how and when contributions are app****, especially in cases like this.
I expected fair and reasonable billing, but this experience has left me questioning the scheme’s practices. I would strongly encourage better communication and clearer policies to avoid situations like this in future.
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards,
Bonitas Team
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards,
Bonitas Team