Very Disappointed Customer!!!

I am absolutely disgusted with the service I have received.

Two payments were deducted from my account on 01 February 2026 without any proper explanation. When I immediately queried this, I was told it would take 7 working days just for someone to come back to me — completely ignoring the fact that this error left me financially strained and unable to pay other accounts.

I called again on Monday to follow up and was assured that a refund request had been sent. I then called again this morning only to be told that NOTHING had been done. No request. No action. No accountability.

Because of this mistake, my debit orders have now gone off unpaid. Who exactly will be responsible for those unpaid debit orders, the penalties, and the damage this may cause? Why should I suffer financially because of your internal failures?

The lack of urgency, communication and basic responsibility is shocking. This situation has caused unnecessary stress and inconvenience, and no one seems willing to take ownership of the mistake.

This is completely unacceptable service. I expect immediate action, accountability, and a proper explanation.