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Trudi E

1 reviews | Active since May 2020

25 May 2020, 12:26

Very disappointed

Hellopeter, On Thursday, 21 May 2020, I wrote to you regarding a payout owed to me, the member, by Bonitas Medical Aid for an In-Hospital procedure that was done on 14th Feb 2020. (I have Bonitas Hospital Plan insurance with Bonitas) As I mentioned, I received the confirmation from Bonitas/DENIS - before the procedure - that of the amount I would like to claim for the IN-Hospital procedure of R18078.62, Bonitas would pay R12456.25. I have spent over R400 on numerous phone calls to Bonitas/DENIS to try and get answers from Bonitas and I just kept receiving non descriptive auto emails with no clear information on. I did receive a call back from Bonitas on Friday because of my review with Hellopeter, and they asked for some time. Today I received a statement from them, saying that they will pay me R7290.55 on 28 May - which is R5166 short on the approved amount. This is unacceptable. I pay R2284/month for this hospital plan. This is my first claim with them since Bonitas took over Liberty medical Scheme I think in 2014. So roughly I have paid R128196 to Bonitas in the last 6 years. I am very disappointed. Thank you for listening.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 May 2020, 16:10
Official
Hello Trudi E,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Jun 2020, 13:25
Official
Hello Trudi E,

Thank you for submitting a comment to us through Hellopeter.

According to the  email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team