Hellopeter
Share Your Experience
BC
Brandon C

1 reviews | Active since Oct 2022

12 Oct 2022, 16:17

Very bad service regarding the elderly.

My elderly grandmother has been struggling with a query for 5 days and still no response. Every time she phones false promises are made but the problem is not being resolved .Very disappointed in the lack of service especially because she is not well and can't seem to find anybody to resolve her problem. I myself have also phoned and got the same rude answers not willing to find other solutions to a very basic problem.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Oct 2022, 09:03
Official
Hello Brandon C
  Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
   
 Kindly provide your membership number or ID number of the principal member privately (to protect  your personal information  not to be visible on this public forum) in order to investigate your enquiry. 
   
 Regards
  
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Oct 2022, 13:52
Official
Hello Brandon C
 
 Thank you for submitting the details to us through Hello Peter.
  
We will investigate this matter.

We appreciate your patience while we are resolving this query for you. 
 Kind Regards
 
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Oct 2022, 16:12
Official
Hello Brandon C Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team