1 reviews | Active since May 2026
Very bad service
I have paid my contribution for the standard option 30 April 2026 (R5573. 55 employer and R5494. 45 my contribution). So I was covered for May 2026 on this plan.
I sent a form (that Bonitas requested me to fill in) to them to make my membership from company to individual, since I retired end April 2026. Yet somebody canceled my membership and non of my claims which I were entitled too was approved such as my husbands hearing aids, although I paid for my medical aid.
I also app**** to go from June 2026 to bonfit due to affordability, but I was put on bonfit from 1 May 2026 and then again we're charged for May 2026 R4719 although I already paid for the standard option.
Any amount for R4719 also was deducted from my account, there a double payment.
Were is my April 2026 payment as mentioned above??
My whole situation was handled incorrectly and unfair and if the matter is not corrected, I will take it up with ombudsman
Your urgent reply will be appreciated, since I have tried to resolve this matter on Various occasions.
We apologise for the frustration you’ve experienced. We understand your concerns, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist.
Kind regards,
Bonitas team
We apologise for the frustration you’ve experienced. We understand your concerns, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist.
Kind regards,
Bonitas team
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Kindly share a suitable time for us to reach you so we can assist further.
Kind regards,
Bonitas team
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Kindly share a suitable time for us to reach you so we can assist further.
Kind regards,
Bonitas team