VERY BAD SERVICE

After giving an authorization number for a procedure my husband, who is severely brain damaged, had done in December 2017 these bills have not been paid. I have logged so many calls and e-mails to Bonitas. I am the only breadwinner in my home and have not missed one monthly subscription(which I can hardly afford), so I expect my bills to be paid as i have NO spare money at the end of a month for bills that I got pre-authorisation from the medical aid. I have logged a complaint with the medical council and my next step is to contact the Ombudsman if these accounts are not paid my the end of April. The call centre staff are very arrogant and are not prepared to help in any way. I always get told the same thing "it takes 14 days"...well it has been 4 months. HOW EMBARRASSING FOR ME AND BAD FOR THE MEDICAL AID!