1 reviews | Active since Dec 2025
Very Bad Client Service!
The main reason I cancelled my membership was because Bonitas is very quick to debit your account monthly however when you try to call them for any sort of assistance they never answer the calls and finally when you get a hold of someone they can’t help you and refer to the same number that you just called to put cherry on top I got email for a refund from Bonitas medical on the 17th of November 2025 I completed all documents and sent it off the same day according to them it was processed on the 18th of November 2025! on the 3rd of December 2025 I did a follow up the lady told me it should be any day now I then called again yesterday 8th December 2025 and some *********** staff member says she can’t assist me and that I must call the same number again and hopefully someone else can assist me she couldn’t transfer the call or tell which extension to dial what a horrible service and medical aid!
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team