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sunette F
1 reviews | Active since Jan 2019
03 Oct 2024, 20:32
Very bad client service
I have been a client of bonitas for 2 years. I have never missed a contribution. In september i added another depented and i asked bonitas to deduct the premium 1 oct. Bonitas never informed me that the premium for the new depented should be paid from the 1st September. Bonitas suspended my medical aid. I do not understand my contribution was paid and still i was suspended. Now the premium went of and after i send numerous emails, i still have not received feedback. I am now not covered. Bonitas should really look into this as this is very bad client service.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
04 Oct 2024, 06:30Hello sunette F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas team
Bonitas Medical Fund's reply04 Oct 2024, 06:30
Official
Hello sunette F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas team
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sunette F's updateReviewer Update
04 Oct 2024, 10:12Good day
Any feedback on this matter?
Sunette
Any feedback on this matter?
Sunette
sF
sunette F's update04 Oct 2024, 10:12
Reviewer Update
Good day
Any feedback on this matter?
Sunette
Any feedback on this matter?
Sunette
Bonitas Medical Fund's replyOfficial
04 Oct 2024, 10:29Hello sunette F
Thank you for notifying us of your complaint.
We have escalated the matter to finance department, and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas
Thank you for notifying us of your complaint.
We have escalated the matter to finance department, and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas
Bonitas Medical Fund's reply04 Oct 2024, 10:29
Official
Hello sunette F
Thank you for notifying us of your complaint.
We have escalated the matter to finance department, and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas
Thank you for notifying us of your complaint.
We have escalated the matter to finance department, and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas
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sunette F's updateReviewer Update
04 Oct 2024, 11:15Thank you for your assistance. Suspension was lifted.
Sunette
Sunette
sF
sunette F's update04 Oct 2024, 11:15
Reviewer Update
Thank you for your assistance. Suspension was lifted.
Sunette
Sunette
Bonitas Medical Fund's replyOfficial
04 Oct 2024, 11:24Hello sunnete F Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply04 Oct 2024, 11:24
Official
Hello sunnete F Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team