MS
Michael S
1 reviews | Active since Mar 2012
17 Jan 2023, 11:08
Very bad client service
as a medical aid they are very good but their customer service is shockingly bad, they never respond and when they do it is so vague that you left more confused than anything else. Their finance department is even more confused, i called in numerous times asking why the debit order had not gone off, and was assured each time it would go off, i asked for banking details so i can pay it manually which i never got, i then get a mail that my account is suspended for non payment. After a nasty mail ( the only way to actually get a response) i got banking details, paid up the account, it was unsuspended, now a week later its suspended again for non payment when my account is actually in credit. go figure.
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
17 Jan 2023, 11:22Hello Michael S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply17 Jan 2023, 11:22
Official
Hello Michael S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
MS
Michael S's updateReviewer Update
17 Jan 2023, 11:23the payment problem has been resolved, just sort out your client service.
MS
Michael S's update17 Jan 2023, 11:23
Reviewer Update
the payment problem has been resolved, just sort out your client service.
Bonitas Medical Fund's replyOfficial
17 Jan 2023, 13:28Hello Michaael S Thank you for notifying us of your complaint, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We sincerely apologise for the inconvenience caused to you. We regard customer focus as a very important part of our business, and the way in which our staff conduct themselves reflects high in the regard that we have for our customers. Your support is important to us, and we hope that you’ll continue to give us opportunities to serve you in the future, Kind regards Bonitas
Bonitas Medical Fund's reply17 Jan 2023, 13:28
Official
Hello Michaael S Thank you for notifying us of your complaint, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We sincerely apologise for the inconvenience caused to you. We regard customer focus as a very important part of our business, and the way in which our staff conduct themselves reflects high in the regard that we have for our customers. Your support is important to us, and we hope that you’ll continue to give us opportunities to serve you in the future, Kind regards Bonitas
MS
Michael S's updateReviewer Update
17 Jan 2023, 14:22I still havent received any response to any of the queries i logged, for days now. I called the office this morning to ask someone to please assist me, and still nothing.
MS
Michael S's update17 Jan 2023, 14:22
Reviewer Update
I still havent received any response to any of the queries i logged, for days now. I called the office this morning to ask someone to please assist me, and still nothing.
MS
Michael S's updateReviewer Update
18 Jan 2023, 08:24and still no response from Bonitas, obviously my business is not needed by them so ill go somewhere else. Ill be cancelling this policy.
MS
Michael S's update18 Jan 2023, 08:24
Reviewer Update
and still no response from Bonitas, obviously my business is not needed by them so ill go somewhere else. Ill be cancelling this policy.