utterly painful and stressful medical aid to deal with

Item: Bonitas Medical Fund
Rating: 1
Author: nicole M

its been more than 21 days since i get in touch with your med aid customer face team about my plan upgrade - had 4 different agents and 4 different case numbers nothing resolved , gets escalations each time i call , sometime i call it was never escalated it is shocking mentally and emotionally everything is on the air and no solid feedback causing so much stress to newly pregnant person - will move to my husband med aid Discovery with my baby if this wont be resolved at soonest

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

27 Sept 2022, 15:15

Hello Nicole M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply27 Sept 2022, 15:15

Official

Hello Nicole M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's replyOfficial

30 Sept 2022, 15:12

Hello Nicole M

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

Bonitas Medical Fund's reply30 Sept 2022, 15:12