Utterly disappointed in service

I am totally shocked with Bonitas.

Firstly, we added my stepdaughter to our aid. This process was simple. They sent us a confirmation email that stated she was on with the new premium.

We sent a query, because the new premium was exactly the same as the old one. They responded with exactly the same premium again so we paid.

My wife needs to go to the doctor and we found out that our aid is suspended because of short payment!! How the hell can it just be suspended for something Bonitas did wrong?? Now my wife needs to go to a government centre.

For what are we paying??? It's been a year now with almost no claims from our side and now this??

Secondly their network list needs to be updated as everyone we called to book an appointment said they don't use Bonitas.

I am open for someone with authority to contact me regarding this as your call centre's or app does not work.

This is totally a ripoff.

Let's see if someone responds?