Utterly Disappointed

I am very disappointed in the service I have been receiving from Bonitas lately, regarding the \income verification"documents were requested from me which was sent to bonitas. I am unemployed as I left my job to look after my ill mother who passed away last year. I have explained to numerous call centre agents and consultants. Due to me being unemployed my husband pays money into my account for premium to go off monthly. Bonitas then suddenly wanted an IRP5 from him and the more I explained he earns to little to pay tax the more they wanted a form like that. Then they suddenly wanted a letter from the company he works for stating that he is still on contract and earns to little to pay tax"