MS
Marc S
1 reviews | Active since Jul 2011
28 Jul 2021, 13:27
Usual zero constructive customer care or problem resolution!!!
Two days of phone calls, Facebook posts and Messenger posts and no phone call back from Bonitas and no resolution of our questions. Just the usual NO RESOLUTION OR HELP. So much for amicable resolution and building positive experiences with customers. Happy paying customers……!!!……..what a joke.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
28 Jul 2021, 14:35Hello Marc S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply28 Jul 2021, 14:35
Official
Hello Marc S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MS
Marc S's updateReviewer Update
28 Jul 2021, 14:42Hi
An agent called me now after two days.
We drove a distance of 55km to Sandton while we were on the call with her. That’s how long it took to sort out everything. And on FB your agent told me to explain my problems in a message to them!!! Really!! Come on guys.
Anyway, the lady who assisted us was fantastic.
Thank you.
An agent called me now after two days.
We drove a distance of 55km to Sandton while we were on the call with her. That’s how long it took to sort out everything. And on FB your agent told me to explain my problems in a message to them!!! Really!! Come on guys.
Anyway, the lady who assisted us was fantastic.
Thank you.
MS
Marc S's update28 Jul 2021, 14:42
Reviewer Update
Hi
An agent called me now after two days.
We drove a distance of 55km to Sandton while we were on the call with her. That’s how long it took to sort out everything. And on FB your agent told me to explain my problems in a message to them!!! Really!! Come on guys.
Anyway, the lady who assisted us was fantastic.
Thank you.
An agent called me now after two days.
We drove a distance of 55km to Sandton while we were on the call with her. That’s how long it took to sort out everything. And on FB your agent told me to explain my problems in a message to them!!! Really!! Come on guys.
Anyway, the lady who assisted us was fantastic.
Thank you.
Bonitas Medical Fund's replyOfficial
28 Jul 2021, 22:12Hello Marc S Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply28 Jul 2021, 22:12
Official
Hello Marc S Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team