Usual mess and poor service

Item: Bonitas Medical Fund
Rating: 1
Author: Marc S

You guys force me to use Pharmacy Direct so that I get my chronic at your approved rate, etc, etc, etc......

NOW..........

I sent you an email with my delivery address ....... twice!!!!!!!!! And still you have the wrong address!!!!! I even repeated the address to the person who called me to confirm my prescription and my details!!!!!! IT NOW A LONG WEEKEND AND I DONT HAVE MY MEDICATION!!!!!!!!! WHAT AM I SUPPOSED TO DO NOW?????????? — with Annie Schmidt.

Helpful (0)

Replies (2)

Marc S's updateReviewer Update

13 Dec 2019, 20:40

Thank you for making a special delivery of my meds tonight. Scared the hell out of us with this unannounced strange car arriving at 8pm, especially when you said my meds would be delivered tomorrow morning. And also after my domestic got held up by gun point the last time by “Pharmacy Direct” when they came to deliver my meds. Thank you again for correcting your error.

Marc S's update13 Dec 2019, 20:40

Reviewer Update

Bonitas Medical Fund's replyOfficial

18 Dec 2019, 14:33

Hello Marc S,
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We are pleased to know the your enquiry has been resolved.

Regards
The Bonitas Team

Bonitas Medical Fund's reply18 Dec 2019, 14:33

Official