1 reviews | Active since Dec 2021
Ussles Bonitas Medical aid
On 18 may i requested through a broker to ad 3 dependants to my bonitas medical aid..i was til this time very satusfied with the aid ..on 1June my normal premuim was deducted..1 Jully they attempted to deduct R3000 more than the agreed premuim ..with Queried..theyvrep**** that my aplication was late and that they could not load the correct debit order in time...So with out comunicating with me as a consumer they just decide to debit what ever they want ...They suspended my medical aid ...and after a lengthy battle with the help of my broker they sent a email stating that my madical plan is active ...I paid my premuim next day again my aid was susspended...so I remembered that I said I wil not pay my premuim till my aid is active ...again a lengty battle later and a change of broker and several emails later I recieve again a mail on 08/09 stating that my medical plan is active..on 09/ 09 again I recieve a mail confirming that my medical aid is active ...on 12/09 my broker also sent a mail also confirming that a mail was sent from bonitas to confirm that my aid is active...batteling with a serios throat infection i went to a doctors appiontment...just to find out again My medical aid is suspendid..right after i paid my premuim ...again false information from bonitas...I have spent R20 000 on a medical aid that is not active and is best part of usless
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
According to the email communication we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
According to the email communication we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team