Useless staff who can not read emails, They make mistakes and its the customers fault

Signed up for medical aid. Asked them to start cover at 1 April 2024, They started deducting on February after I told them I can only start the cover April as I can then afford the monthly contribution, So the debit order failed on February.

I also asked them to start deducting in March exactly on the 25th they only start collecting on the 3rd so then they took two payments which was not accounted for because I had specific agreement.

When you call them they tell you to email them. it takes them 2-3 days to respond to an email. With ridicules responds which is off topic which I am now certain that they can not read properly.

You can sign up with Telephonic conversation but you have to cancel in writing which I did. But they are ignoring that email. Now they went and started the policy on the day I asked but now they want me to pay for Feb, March, April & June now?

Useless *********** people I would like to say uneducated as well. Can not read emails. Do not respond properly. Ignoring some emails.

What is going to happen when I need to use the medical aid and they do not even respond I will die before they do something.