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Charmaine C
1 reviews | Active since Jul 2013
29 Oct 2021, 10:22
Useless service once again.
I have send an email on Wednesday morning requesting a authorization number with a referral letter for my son to go to a ENT doctor and again on Thursday morning and no reply. They are not responding to my emails at all. This is unacceptable!!!! But they are very quick to take your debit order every month.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
29 Oct 2021, 11:37Hello Charmaine C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply29 Oct 2021, 11:37
Official
Hello Charmaine C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
31 Oct 2021, 23:25Hello Charmaine C Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply31 Oct 2021, 23:25
Official
Hello Charmaine C Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
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Charmaine C's updateReviewer Update
02 Nov 2021, 09:04Thank you very much.
Im not sure why people always have to write ugly reviews before you get prepper service.
Im not sure why people always have to write ugly reviews before you get prepper service.
CC
Charmaine C's update02 Nov 2021, 09:04
Reviewer Update
Thank you very much.
Im not sure why people always have to write ugly reviews before you get prepper service.
Im not sure why people always have to write ugly reviews before you get prepper service.
Bonitas Medical Fund's replyOfficial
02 Nov 2021, 12:28Hello Charmaine C
Thank you for notifying us of your complaint.
Once again please accept our sincere apology.
Regards
The Bonitas Team
Thank you for notifying us of your complaint.
Once again please accept our sincere apology.
Regards
The Bonitas Team
Bonitas Medical Fund's reply02 Nov 2021, 12:28
Official
Hello Charmaine C
Thank you for notifying us of your complaint.
Once again please accept our sincere apology.
Regards
The Bonitas Team
Thank you for notifying us of your complaint.
Once again please accept our sincere apology.
Regards
The Bonitas Team