Useless Service from Bonitas Medical Fund.

What a useless group of people, never ever had this experience. Trying to allocate a payment made 4 January 2026, even got a mail that said payment have been received and will be allocated to my membership on the 6 of January 2026. But I kept on getting messages and mails saying I need to pay as I am behind with one membership payment. So I phones again on Monday 26 January just to make sure they did allocate the payment, which they never did...... Now the debit order is loaded for a double amount.... This is not my problem but now it is..... According to accounts department, they can't do any thing now as there is to little time left.... This is soooooo unacceptable. Al they say is sorry.... How on earth is this the service we get........ How should I sort out the problem now? I can't afford them to take a double amount. They say I must just make sure there is just enough money for one membership amount. I also have other debit orders that needs to go off. So they are going to bounce now.... Extra bank cost exct for me...... HOW HOW HOW.........