SM
Salome Mahlogonolo.ramushu
1 reviews | Active since May 2025
15 Jul 2025, 11:58
Useless service
When you call on their call center line and request for a specialist network list they take you for a ride to provide it, before hanging up they will say they have sent it but you will wait until nothing happens. This is my second encounter, what’s worse is their website doesn’t provide you with any recent network list. The app also rejects my membership number,how am i supposed to get what i want if i get little to no assistance.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
15 Jul 2025, 12:12Hello Salome
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply15 Jul 2025, 12:12
Official
Hello Salome
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
SM
Salome Mahlogonolo.ramushu's updateReviewer Update
15 Jul 2025, 12:16I need the specialist network for my area,this is urgent. Please do better
SM
Salome Mahlogonolo.ramushu's update15 Jul 2025, 12:16
Reviewer Update
I need the specialist network for my area,this is urgent. Please do better
Bonitas Medical Fund's replyOfficial
15 Jul 2025, 14:05Hello Salome
Thank you for notifying us of your complaint
Please note that you can access the updated network provider lists on the Bonitas app or website, www.bonitas.co.za under 'networks' or 'find a provider'.
Thank you for notifying us of your complaint
Please note that you can access the updated network provider lists on the Bonitas app or website, www.bonitas.co.za under 'networks' or 'find a provider'.
You can insert the specialty, your option, your area, and the radius, and the system will provide a list of providers that are nearest to you.
The provider lists are updated regularly.
You can follow this link: https://member.bonitas.co.za/index.html#/healthcare/provider-locator?planCode=PL240
Bonitas - We’ve been around for nearly 40 years – long enough to have developed a rich heritage and a solid understanding of the private healthcare industry in South Africa.
Bonitas Medical Aid | Medical Aid for South Africa | Bonitas.co.za
Bonitas Medical Aid offers a full range of value-for-money medical aid plans. Our plans provide affordable and quality healthcare in South Africa.
Regards
Bonitas Team
Regards
Bonitas Team
Bonitas Medical Fund's reply15 Jul 2025, 14:05
Official
Hello Salome
Thank you for notifying us of your complaint
Please note that you can access the updated network provider lists on the Bonitas app or website, www.bonitas.co.za under 'networks' or 'find a provider'.
Thank you for notifying us of your complaint
Please note that you can access the updated network provider lists on the Bonitas app or website, www.bonitas.co.za under 'networks' or 'find a provider'.
You can insert the specialty, your option, your area, and the radius, and the system will provide a list of providers that are nearest to you.
The provider lists are updated regularly.
You can follow this link: https://member.bonitas.co.za/index.html#/healthcare/provider-locator?planCode=PL240
Bonitas - We’ve been around for nearly 40 years – long enough to have developed a rich heritage and a solid understanding of the private healthcare industry in South Africa.
Bonitas Medical Aid | Medical Aid for South Africa | Bonitas.co.za
Bonitas Medical Aid offers a full range of value-for-money medical aid plans. Our plans provide affordable and quality healthcare in South Africa.
Regards
Bonitas Team
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Jul 2025, 14:38Hello Salome
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to escalate your query to BonCap department for further assistance.
Kind regards
Bonitas Team
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to escalate your query to BonCap department for further assistance.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply15 Jul 2025, 14:38
Official
Hello Salome
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to escalate your query to BonCap department for further assistance.
Kind regards
Bonitas Team
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to escalate your query to BonCap department for further assistance.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Jul 2025, 14:53Hello Salome
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply15 Jul 2025, 14:53
Official
Hello Salome
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team