1 reviews | Active since Jan 2024
Useless medical aid - ***********
Poor service and poor systems, overall poor medical aid that does not care about its members.
For me to access my benefits I need to complete and online assessment via their app or website.
Every year neither the app or website work, I am either not recognized as a member, or their system does.not allow password resets or their system.does not allow me to complete the onljne assessment for my benefits to be accessed.
Funny how they quickly take tour money and then make it almost impossible to access benefits due to their faulty systems.
They have never once responded to an email, their whatsapp is not better as it constantly kicks the user back to the home menu and the issues are never resolved.
Their call centre agents are close to useless and have no useful experience to actually assist their members.
Possibly the worst medical aid in the country and one of the worst in terms of customer service in my experience.
They take tame take your money and make it impossible to use your benefits. If only there was a way.to force them to make their systems works and actually help members. This needs investigating.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kind Regards
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kind Regards
Must I go to a state dentist or doctor since my medical aid is pretty much made useless?
I hold Bonitas liable for any outcomes that negatively impact my health or welbeing as a result of this.
Must I go to a state dentist or doctor since my medical aid is pretty much made useless?
I hold Bonitas liable for any outcomes that negatively impact my health or welbeing as a result of this.