vS
vuyani S
1 reviews | Active since Jul 2017
24 Oct 2023, 17:20
Useless medical aid
I have been asking card for more than 2 years I have asked different constants they always promise that it will be sent they keep on referring me to use whatsapp card while I tell them that my son stays with someone who doesn't use whatsapp because she is old they always promise to send a card for the past 2 years I'm very disappointed with the kind of service I'm getting not even once where I got service that is satisfactory from them I'm thinking of changing because they can't service me
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Replies (2)
Bonitas Medical Fund's replyOfficial
24 Oct 2023, 22:00Hello vuyani S Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Oct 2023, 22:00
Official
Hello vuyani S Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
27 Oct 2023, 14:31Hello Vuyani S Thank you for submitting a comment to us through Hellopeter. According to the telephone discussion and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply27 Oct 2023, 14:31
Official
Hello Vuyani S Thank you for submitting a comment to us through Hellopeter. According to the telephone discussion and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team