Useless medical aid

There was a claim made on my medical aid on the 4th of Feb,i contacted Bonitas and kindly told them that i have never even been to the provider that put a claim against my name, then a consultant by the name of Mogadi gave me the contact details of the Doctor and i gave them a call. The doctor promised me that he will send a letter to Bonitas and explain to them that I'm not his patient and there's been a mistake. He did so on the 19th of Feb via fax but to my surprise...when i called Bonitas today I'm told that by a consultant named Shirzaan that the Doctor didn't specify which amount should be reversed and that i need to call the Doctor back again to ask him to reverse the claim from his side, i was like ***? All this time i never even received a call from Bonitas to notify me that i have to do what they say is should do, I'm the who has to call. Cant wait to migrate to BestMEd.