CZ
Carrie-Anne Zurcher
1 reviews | Active since Oct 2012
24 Sept 2021, 20:45
Useless in your time of need
My mom is on Bonitas Medical aid and was recently hospitalised with immense tummy and back ache, on investigation the doc found gall stones and has decided to remove her gallbladder. When he called for authorisation Thursday afternoon the response was they will not cover it as my mom has only been with them for 8 months, by the time my mom could call it was the public holiday and with no clarity on the issue she has been sent home for a long weekend with pain meds but still in need of the op.
How is it that on a top plan the cover for a required op is declined? And I am lost as to how there can be no skeleton staff on weekends especially for hospital authorisations?
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Replies (2)
Bonitas Medical Fund's replyOfficial
27 Sept 2021, 09:32Hello Carrie-anne Z
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of the principal member in order for us to assist with your enquiry.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of the principal member in order for us to assist with your enquiry.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply27 Sept 2021, 09:32
Official
Hello Carrie-anne Z
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of the principal member in order for us to assist with your enquiry.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of the principal member in order for us to assist with your enquiry.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
30 Sept 2021, 07:06Hello Carrie-anne Z Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply30 Sept 2021, 07:06
Official
Hello Carrie-anne Z Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team