WC
Whaidunisa C

1 reviews | Active since Oct 2009

17 Oct 2017, 18:54

Useless company

So I write a complaint about bonitas... They ask for my details which I entered on in the complaint however according to them they conveniently can't find the info... that's so obvious....whenever it comes to paying claims they need more info and instead of calling they close the complaint... ridiculous. I'm definitely cancelling my membership in the new year.

My telephone number is ********** 571 so if you really interested in getting my query resolved this time round then call me.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Oct 2017, 14:58
Official

Hello Whaida,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform. Only the last four digits of your contact number is showing (My telephone number is ********** 571 so if you really interested in getting my query resolved this time round then call me).

Kind regards,

Bonitas Team

WC
Whaidunisa C's update23 Nov 2017, 16:30
Reviewer Update
So I responded privately with my details and to date no call or response.... what the H##L ...i mean really. Do you want to loose a customer...is customer service not important any more? Maybe Il just go with another medical aid for 2018 . A medical aid that cares about their customer's.
WC
Whaidunisa C's update23 Nov 2017, 16:30
Reviewer Update
So I responded privately with my details and to date no call or response.... what the H##L ...i mean really. Do you want to loose a customer...is customer service not important any more? Maybe Il just go with another medical aid for 2018 . A medical aid that cares about their customer's.
Bonitas Medical Fund
Bonitas Medical Fund's reply30 Nov 2017, 14:01
Official

Hello Whaida,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team