AN
Ashley N
1 reviews | Active since Sept 2024
11 Dec 2025, 07:57
Useless client care service
Useless! I sent my termination letter in November to cancel for 31 Dec due to the ridiculous rate for 2026 Boncap members. I phoned yesterday following up, again only to find my termination was still not processed. The consultant processed it whilst having me on the line stating I will recieve my cancellation letter in the next few miniutes. Still no letter.
On top of this I was recently in casuality (first time this year) obly for Bonitas to cover R200 of my bill.
I want my cancellation letter for my new Medical Aid!
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Replies (2)
Bonitas Medical Fund's replyOfficial
11 Dec 2025, 09:12 Hello Ashley N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Dec 2025, 09:12
Official
Hello Ashley N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Dec 2025, 09:22Bonitas Medical Fund's reply11 Dec 2025, 09:22
Official