aR
ajay R

1 reviews | Active since Jun 2013

23 Jul 2020, 10:01

Useless

It's so difficult to get a call back from a manager or even someone from finance department after making numerous calls and sitting with a high cell phone bill. They dnt ever tell us about double debits. All they ever want is money because they have processes and gives a damn about the client. I would never ever recommend this medical aid for anybody.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Jul 2020, 12:45
Official
Hello ajay,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Jul 2020, 13:23
Official
Hello ajay,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team