Useless call centre

I am busy with an appliance motivation for my daughter that has a con******* heart defect. The motivation was submitted yesterday with no confirmation if the email had been received. The email was sent to *** at 09:11am. I call at 15:07 and spoke to an agent who asked requested me to forward the mail to his personal email which is ***. I was then advised he would send the confirmation once he received it. I then called this morning and spoke to Tebelo Jica reference 160819qKz44p. where he to looked for the email that was sent and did not see it on system. He then made contact with the previous agent who also then advised then had not received feedback. I then requested to speak to a team leader to which Tebelo then advise there are all in a meeting. No wonder why the agent can catch on nonsense and have no first call resolution. I don't have time for this to be dragged out as the appliances that is needed is to prevent my daughter for ending up in hospital. I expect this to get you attention before i take it further.