Useless and pathetic

On the 16th of December, being very sick and in great pain, I sent an email asking about GP in my area. Some character by the name of Bafana Mkhize rep**** that the turnaround time is 5-7 working days! Having heard nothing for like 3 weeks, I wrote again on the 5th of Jan. - to finally get one referral on the 8th. Totally unprofessional, not even an apology - they don't give a damn! You would sooner die than get anything from them!!! The absolute irony of the situation is I have been a member for more than 20 years, I never claimed, never used anything as I am this incredibly healthy person, I have paid for years and to make matters worse have paid late-joiner surcharge every month (yeah! because of apparent lack of earlier medical attention, hahaha!). And the first time I want to see a GP, they can't even reply to my email - too much of an effort... Yet, on the 24th of December, I get this message "Thank you for being part of Bonitas 2025". What a joke! Another issue is my income verification - I am in the lowest income bracket. I sent all relevant documentation 3 times (!): on the 25th of November, again on the 30th and again on the 5th of January. Zero reaction on previous occasions. The 5th Jan. email was answered and I was wrongly told that documents were missing. Well, all was there, but they never looked properly, being lazy and unprofessional as is the case with their staff... As a result, R5221 was deducted from my account, leaving me with no money to buy groceries in January - as I am a pensioner! A lot of money to pay to get nothing! And the matter is not sorted out at all! This medical scheme or medical **** has become a stone over my neck! They are reluctant to cover anything. You cannot get one pill of the most basic stuff from over the counter medication - I have tried to no avail... Just pay, pay, pay so that they can get their salaries and ignore you... Absolute disgrace!