Useless and *********** Bonitas

<p>No words can describe how useless and *********** Bonitas is. November last year my benefits was suspended because of a system error. In spite of proof of payment and many calls it stayed suspended and I contact Council for Medical Schemes who decided in my favour. Last year about April it was also suspended and with a lot of endless trouble it was unsuspended when Bonitas saw that they received the money via a stop order. I did notify them about the change and received a ref but they did not update their system. This was utterly negligence on Bonitas side. Now my benifits was suspended again while I could see they received the money. I send even proof but still got suspended. For 2 months it went well and they receive the money by stop order but they looking for money by debit order that was cancelled already last year . When there is a problem Bonitas staff is too *********** to correct it and the only way is to leave them. Keep going this way Bonitas and you will lose all your members because I'm leaving. Think again when joining such a useless medical aid because it is a nightmare and you might be sorry they way I am.</p>